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1. Withdrawal from the contract

1.1 A buyer who is a consumer has the right to withdraw from the contract according to section 1829 of the Civil Code without giving a reason within 14 days of the day of a goods receipt.

1.2 You have the right to withdraw from the contract without giving a reason within 14 days of the day following the date:

    a) when you or a third party (other than the carrier) designated by you take delivery, or

    b) when you or a third party (other than the carrier) designated by you take the last delivery of the goods (in the case of conclusion of a contract for several types of goods or delivery of several parts).

1.3 In order to exercise the right of withdrawal, you must inform the company d-Health s.r.o. of your withdrawal request from this contract, for example, by mail to address: Na hranicích 359/21 181 00 Praha - 8 or by e-mail to You can use the sample form for this purpose below, however this is not your responsibility.

1.4 In order to comply with the withdrawal period, it is sufficient to send the withdrawal request before the expiration of the relevant period.

1.5. According to section 1837 of the Civil Code, the buyer cannot withdraw from the purchase contract, besides other things:

·        on the delivery of goods which have been adapted to the consumer's wishes or for his/her person

·        on the delivery of goods in a sealed package which the consumer has removed from the package and for reasons of hygiene it cannot be returned

·        on the delivery of audio or video recordings or a computer program if they have damaged their original packaging.

The seller is not obliged to accept non-cleaned or otherwise dirty goods and goods not complying with hygienic standards!

2. Consequences of withdrawal

2.1 Within 14 days of returning the goods and checking them, the seller will refund the customer the corresponding amount that was received, including delivery costs.

However, the company will not refund the delivery costs in the case of free delivery (preferential terms under certain conditions). They can also be customized for your chosen delivery method, which is different from the cheapest standard delivery offered by us.

2.2 The Buyer acknowledges that the seller may reduce the price received by the buyer by the amount lost by common use, but this reduction will always be proportionate to the time of use and wear rate of the returned goods.

2.3 Refunds are generally made by transferring to the buyer's bank account or by transferring to your customer's credit. In case of a further purchase from d-Health, the refund may be offset against a new invoice. Money may also be remitted to you by postal order (you will cover the costs of this refund).

2.4 Return of goods and gifts

a) Send the goods to address d-Health s.r.o. Na hranicích 359/21 181 00 PRAHA 8 without undue delay, at the latest 14 days from the date of withdrawal from this contract. You will cover the costs of returning the goods.

b) The deadline is considered to be maintained if you send the goods back to us before the expiry of 14 days.

c)  The buyer acknowledges that when gifts are provided with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the consumer's right of withdrawal is exercised, the gift contract ceases to be effective and the buyer is obliged to return the goods including the gifts.


 Download a sample form